Made for you.
Supported by us.

Changes & cancellations

Contact us promptly if you need to change or cancel an order. We’ll check whether production has started and confirm what is possible. Cancellations accepted before production receive a full refund for the cancelled order to the original payment method.

After production starts, we cannot guarantee changes or cancellations. Sending a request does not by itself confirm that production has stopped. This does not limit the remedies below or your rights under applicable law.

Personalized pieces

Your tee, hoodie, poster or art print is made with the place, artwork and options you choose. Once production begins, we do not accept change-of-mind returns or exchanges, including for an incorrectly selected size, color or personalization.

Please check your design and the product’s size guide before ordering. This exclusion does not apply when an item is damaged, defective, incorrect or not as described.

Damaged, defective or incorrect?

Email us as soon as you notice the issue, ideally within 30 days of delivery. Include your order number, the affected item and clear photos of the issue and packaging if available.

We’ll review what happened and arrange an appropriate replacement or refund for a verified damaged, defective or incorrect piece. TerraLinea covers any required return shipping for verified defects, damage or our errors. Contacting us within 30 days helps us resolve issues promptly; this request does not limit your rights under applicable law.

Contact us before mailing anything

We’ll confirm whether a physical return is needed and provide the authorized return address and instructions privately. Please do not send a return to the address on the original shipping label unless we specifically instruct you to do so.

Email hello@shopterralinea.com with your order number. Never send your full payment-card details.

Delivery & refunds

For every order, free standard shipping is included for delivery in the contiguous U.S. (lower 48 states) and Washington, D.C. Tax is extra where applicable. Apparel and prints may arrive in more than one package.

Your artwork is reviewed within 2 business days of payment. Production usually takes 2–7 business days, followed by 2–8 business days in transit. Estimated dispatch: within 9 business days of payment. Estimated delivery: 4–17 business days from payment. Business days exclude weekends and holidays; arrival dates are estimates, not guarantees.

If we cannot ship within the promised timeframe, we’ll notify you of the revised timing and offer the required choice to agree to the delay or cancel for a prompt refund. We’ll confirm when a refund is issued; the time it takes to appear depends on your payment provider. Nothing in this policy limits rights you have under applicable law.

Need care advice? See our care guide.